Voluntary and Community Action South Bedfordshire Voluntary Works - A consortium of umbrella voluntary organisations providing a wide range of services across Bedfordshire & Luton


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Customer and Shared Services

Director of Customer and Shared Services
Richard Ellis

Location:
Chicksands
Email: richard.ellis@centralbedfordshire.gov.uk
Tel: 01462 611423

The Customer and Shared Services Directorate provides improved customer access to their services by a full "Front Office" for all service areas through Customer Service Centres. It also provides efficient and cost effective support services to the other directorates. They manage Central Bedfordshire’s finances; restrain Council Tax and deliver value for money. The Directorate comprises the following services:

  • Customer Services
  • Financial Services (including revenues and benefits)
  • Human Resources
  • Information and Communication Technology
  • Legal and Democratic services (including Procurement and Contract Management)
  • Property and Asset Management

 

 

PA to Director of Customer and Shared Services
Maria Fuller

Location: Chicksands
Email: maria.fuller@centralbedfordshire.gov.uk
Tel: 01462 611485

OR

Tracey Harris

Location: Chicksands
Email: tracey.harris@centralbedfordshire.gov.uk
Tel: 01462 611031

   

Business Manager
Caroline Beddoe-Newsam

Location: Chicksands
Email: caroline.beddoenewsam@centralbedfordshire.gov.uk
Tel:
01462 611280

 


Assistant Director Customers and Systems

Clive Jones

Location: Chicksands
Email: clive.jones@centralbedfordshire.gov.uk
Tel: 01462 611168

Customer Service is the first point of contact for customers, via Central Bedfordshire’s Customer Service Centres; use of the registrars, coroners, the revenues and benefits services; and all aspects of ICT, including Communication Technology support (infrastructure and applications) and telephony.

Head of Systems - Operations
Paul Arthur

Location:
Chicksands
Email: paul.arthur@centralbedfordshire.gov.uk
Tel: 01462 611169

Head of Systems - Strategy & Assurance
Simon Woods

Location:
Chicksands
Email: simon.woods@centralbedfordshire.gov.uk
Tel: 01462 611608

Head of Customer Services
Hannah Richards

Location: Chicksands
Email: hannah.richards@centralbedfordshire.gov.uk
Tel: 0300 300 4345



Assistant Director Finance
Matt Bowmer

Location:
Chicksands
Email: matt.bowmer@centralbedfordshire.gov.uk
Tel: 01462 611254

Finance is responsible for ensuring effective financial control, submission of statutory reports and returns, support to the business in managing its resources and Internal Audit, which provides assurance to the Section 151 Officer that Central Bedfordshire has proper administration of their financial and internal control environment.

 

 

Head of Financial Strategy
Kevin Green

Location: Bedford
Email: kevin.green@centralbedfordshire.gov.uk
Tel: 01234 228744

 

 

Head of Financial Management
Nyree Hone

Location: Bedford
Email: nyree.hone@centralbedfordshire.gov.uk
Tel: 01234 276359

   

Head of Revenues & Benefits
Stephen Knight

Location: Chicksands
Email: stephen.knight@centralbedfordshire.gov.uk
Tel: 01462 611111

OR

Gary Muskett

Location: Chicksands
Email: gary.muskett@centralbedfordshire.gov.uk
Tel: 01462 611097

 

 

Head of Audit
Kathleen Riches

Location: Bedford
Email: kathleen.riches@centralbedfordshire.gov.uk
Tel: 01234 228532

 

Acting Assistant Director People
Gordon McFarlane

Location: Bedford
Email: gordon.mcfarlane@centralbedfordshire.gov.uk
Tel: 01234 276679

Human Resources build people management systems, processes and procedures that are fit for purpose and, most importantly, establish a motivated, high quality, professional team.

   

Head of HR Strategy
Catherine Jones

Location:
Chicksands
Email: catherine.jones@centralbedfordshire.gov.uk
Tel: 01462 611210

   

Head of HR Operations
Rachel Hobbs

Location:
Bedford
Email: rachel.hobbs@centralbedfordshire.gov.uk
Tel: 01234 276605

   

Head of Recruitment and Development
Sue Cooper

Location:
Bedford
Email: sue.cooper@centralbedfordshire.gov.uk
Tel: 01234 228109

 


Assistant Director Governance
Barbara Morris

Location:
Chicksands
Email: barbara.morris@centralbedfordshire.gov.uk
Tel: 01462 611850

Legal Services support the statutory functions of the Council and provides legal professional advice to Officers and Members. Local Land Charges support the statutory function to maintain local land charges register and to process searches. Committee Services support the administration of the democratic process. Electoral Registration Services produce an electoral register and consider electoral arrangements and boundaries. Procurement provide advice and support on procurement and contract management.

   

Head of Legal and Democratic Services
John Atkinson

Location:
Chicksands
Email: john.atkinson@centralbedfordshire.gov.uk
Tel: 01462 611850

    Head of Procurement and Contract Management
Robert Gregan

Location: Bedford
Email: robert.gregan@centralbedfordshire.gov.uk
Tel: 01234 276570

 


Assistant Director Assets  
Caroline Carruthers

Location:
Bedford
Email: caroline.carruthers@centralbedfordshire.gov.uk
Tel: 01234 276916

Assets is responsible for the strategic development of the Central Bedfordshire propertyand asset portfolio, and the delivery of associated professional support services. The team is also responsible for the management and operation of the corporate buildings.

   

Head of Assets
Peter Burt

Location:
Dunstable
Email: peter.burt@centralbedfordshire.gov.uk
Tel: 0300 300 5281

   

Head of Facilities, Maintenance & Development
Tim Chaple

Location:
Bedford
Email: tim.caple@centralbedfordshire.gov.uk
Tel: 01234 276642

 

 

Back to Services of Central Bedfordshire Council

 

 

 

Structure Chart for Customer and Shared Services

 

Voluntary and Community Action, Bossard House, West Street, Leighton Buzzard, LU7 1DA
Tel: 01525 850559, Fax: 01525 376281, mail@action-centralbeds.org.uk
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